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RETURNS AND EXCHANGES
Customers have 14 calendar days from the date of receipt of the product to request a return or exchange. You can return the item via a courier service or drop it off at our high street shop in Valencia (see address below).
Returns sent carriage forward will not be accepted. Customers must return the item received at their own expense.
To exchange for a different size, model or colour, you must return the product and contact us so that we can send you the new one free of charge.
The replacement will be dispatched once we have received the returned item at our shop.
Products must be returned in the same condition as when you received them. Therefore, products must be returned new, unused and complete, including their original packaging. If there is any damage to either the product or the box (dirt, damage due to incorrect use, colour fading, pilling or lint, tampering with labels, adhesive tape on the box, etc.), the return will be rejected.
STEPS TO FOLLOW
Send us an email to shop@dbrandstore.com letting us know that you wish to make a return or exchange and the reason for it. Please also provide the following details:
ORDER DETAILS
Order number _____________________
Email _____________________________
First name and surname _________________
Telephone number __________________________
REASON FOR RETURN ___________
Place the item inside the protective box in which you received it or in another similar box, pack and seal the product securely.
Send the parcel to us at the following address:
DBRANDSTORE
C/ FELIX PICUETA No. 9 BAJO
46004 VALENCIA
Tel.: 960 039 184
REFUND
If you request a return:
Once we have received the product and, after examining it, confirmed that it is in perfect condition, we will refund the cost of the item using the same payment method you used for the purchase.
We’ll be happy to help you on 960 039 184 or at shop@dbrandstore.com
RETURNS OF DEFECTIVE PRODUCTS
If you believe the product is faulty or defective, please contact Dbrandstore as soon as possible on 960 039 184 or at info@dbrandstore.com, providing details of the product and the damage it has sustained, and we will advise you on how to proceed.
We will send a courier, at our expense, to the address you provide.
Dbrandstore will carefully examine the returned product and will notify you by email within a reasonable timeframe as to whether a refund or replacement is applicable. The refund or replacement will be processed as soon as possible and, in any event, within 30 calendar days of our confirmation.
Any amounts paid for products returned due to a fault or defect, where such a fault or defect actually exists, will be refunded in full, including delivery costs but excluding customs charges and any local taxes you may have paid for the collection of the product. The refund will be made via the same payment method used for the purchase.